Effective Date: January 2026
At Hephzibah Faith Prints™, every product is created especially for you through our trusted print-on-demand production partners. Because each item is made to order, we strive to ensure every order meets our quality standards before it is shipped.
Your satisfaction is important to us. If something goes wrong with your order, we are committed to making it right.
Returns
Physical Products (Print-on-Demand)
Hephzibah Faith Prints partners with trusted print-on-demand providers, including Gelato, to produce each physical product individually after an order is placed. Because every item is custom-made specifically for each customer, returns and refunds are accepted only for eligible issues described in this policy.
We do not accept returns or refunds for:
- Change of mind
- Incorrect size selected by the customer
- Incorrect colour selected during ordering
- Incorrect shipping address provided by the customer
- Custom-made or personalised products that were produced exactly as ordered
If your physical product arrives damaged, defective, misprinted, or incorrect, please refer to the “Damaged or Defective Products” section below for instructions on submitting your claim.
Damaged or Defective Products
If your physical order arrives:
- damaged
- defective
- misprinted
- incorrect
please contact us within 14 days of receiving your order.
Email us at:
support@hephzibahfaithprints.shop
Include:
- Order Number
- Your full name
- Clear photographs showing the issue
- Brief explanation
We will investigate your claim and, where appropriate, arrange:
- A Free replacement
- A Refund
- Store credit
at no additional cost.
Lost Packages
If your tracking shows unusual delays or your package appears lost, please contact us.
We will work directly with our fulfillment partner and shipping carrier to investigate and provide an appropriate resolution.
Order Cancellations
Orders may only be cancelled before production begins.
Once production has started, cancellations are no longer possible because every product is made specifically for your order.
Refund Processing
When a refund is approved, it will be issued using the original payment method.
Refund processing times vary depending on your payment provider but generally take:
5–10 business days
to appear in your account.
Exchanges
We currently do not offer direct exchanges.
If an eligible issue exists, we will usually replace the product rather than exchange it.
Digital Products
Hephzibah Faith Prints also offers digital products, including printable wall art, journals, planners, devotionals, templates, and other downloadable resources.
Because digital products are delivered instantly after purchase, all digital product sales are final once the files have been accessed or downloaded.
Refunds are generally not available for:
- Change of mind
- Accidental purchases
- Purchasing the same file more than once
- Incompatibility with software or devices not listed in the product description
- Failure to read the product description before purchase
If you experience any of the following:
- Corrupted files
- Incomplete downloads
- Incorrect files delivered
- Technical issues preventing access
please contact us at support@hephzibahfaithprints.shop.
After verifying the issue, we will provide one or more of the following at no additional cost:
- A corrected download file
- A replacement file
- Technical assistance
- A refund where appropriate and required by applicable consumer protection laws
Incorrect Shipping Address
Please ensure your shipping information is correct before placing your order.
Orders returned because of an incorrect address entered by the customer may require additional shipping charges before resending.
Our Commerce & Fulfillment Partners
Contact Us
If you have any questions regarding this Refund & Returns Policy, please contact:
Hephzibah Faith Prints™
📧 support@hephzibahfaithprints.shop
🌐 https://hephzibahfaithprints.shop
We are committed to serving every customer with Faith • Hope • Love.